Sacramento Public Library - Help

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Skip to basic information about digital materials Skip to borrowing and account information Skip to links to information about Adobe EPUB eBooks Skip to links to information about Adobe PDF eBooks Skip to links to information about Mobipocket eBooks Skip to links to information about OverDrive WMA Audiobooks Skip to links to information about OverDrive MP3 Audiobooks Skip to links to information about OverDrive Music titles Skip to links to information about OverDrive Video titles Skip to contact supportFind answers to frequently asked questions about digital materials.

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Troubleshooting

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Troubleshooting

Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.

In order to facilitate troubleshooting, please include the following information in your correspondence:

Steps to reproduce the problem (in as much detail as possible)
Exact text of any error message (screen shots are helpful)
URL(s) of any error page(s) you encounter
Library card number
Title(s) of problem download(s)
Applicable software version (this information can typically be found under Help > About.)
Operating system (Mac® OS 10.6.2, Windows® 7, Windows Vista®, Windows XP, etc.)
Internet browser and version (Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)
If applicable, device type and operating system

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